Terms & Conditions

CUSTOMER CARE

It is the policy of Slay Girls Design to provide our customers with the highest level of customer service. We are committed to exceeding our customers’ expectations by providing them with timely, professional, and courteous service.

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We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence.

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To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:

• We will always be professional and courteous when interacting with our customers.
• We will promptly respond to all customer inquiries and requests.
• We will keep our customers informed of any changes or updates that may affect them.
• We will take the time to understand our customers’ needs and expectations.
• We will do everything we can to exceed our customers’ expectations.

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If you have any questions or concerns about our customer service policy, please contact us at Contact.

Customer service is important to us, and we want to make sure that we are providing the best possible service. If you have any internal suggestions on how we can improve our customer service, please share them with our team.

PRIVACY & SAFETY

Personal Information we collect automatically

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• Device and location data

Whenever you visit or navigate our Sites and Apps, we automatically collect certain information through your device or browser. This information includes your IP address and information about your computer's hardware and software (for example, the type of operating system, the browser you use, the versions of the application or software and language settings). We may also collect location information from your IP address or if you have instructed your device to send such information via the privacy settings on that device. We collect some of this information by using cookies or other similar technologies directly from your device. For more information about how we use these technologies, see our Cookies section below.

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• Site navigation and usage data

We also automatically collect and store certain information about your activities on our Sites and Apps such as the date, time and pages you visit, and how you use our Services and access its contents (such as search history, clickstream data, access logs and other usage data regarding your interactions with our Sites and Apps and our marketing emails and online ads).

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• Session replay recordings

We also collect session replay recordings (such as mouse movements, clicks, typing, and scrolling).

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• Purchase and transaction history

If you place an order or request a service, we will collect your purchase and transaction history.

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• Bot usage data

If you contact us via chatbot, in addition to processing your contact information, we will be able to collect your device information and IP address. If you are a registered user, we link this automatically-collected data to the other Personal Information we collect about you as described below. We use this data for various purposes as further detailed below.

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Personal Information you give us

• Contact details and log-in credentials 

When you register for an account on our Sites and Apps, we collect your first and last name, e-mail address and password.

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• Payment information

If you place an order or request a service, we collect information that you provide to us such as your shipping, billing, and payment information (such as credit card or bank account details) as well as tax information and information to verify your identity (i.e., passport, ID card or driver's license information). You may also have the option to store credit card or other payment information to make it easier to purchase products or services from our Sites and Apps in the future.

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• Forms

From time-to-time, we may give you the opportunity to participate in sweepstakes, contests or surveys. If you participate, we will collect certain Personal Information from you and we may publicly disclose that information.

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• Reviews

We may also ask you to write a review to share your experiences with others. When you write a review on our Sites and Apps, we collect the information you include, along with the name you display. Please note that reviews posted on our Sites and Apps are public, so only include information you are comfortable with sharing publicly.

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For more information please visit: Click Here.